For example, rename OPEN1 to RenamedOPEN1. ![]() Repeat steps 4 and 5 by adding "Renamed" to the beginning of any REG_SZ value that starts with OPEN. Rename OPEN to RenamedOPEN, and press Enter. Right-click OPEN, and then select Rename. If you don't find a REG_SZ value whose name is OPEN, continue with the Investigate possible issues with files in Startup folders section. In the Name column, look for any REG_SZ value equal to OPEN. 16.0 will appear for versions Excel 2016 and higher while 15.0 will appear for Excel 2013. Note: In this subkey, represents the program version number. If disabling COM add-ins did not resolve your issue, see if the issue is due to an Excel add-in. Be sure to restart Excel each time you enable an add-in. This will allow you to figure out which add-in is causing the problem. If the issue does not occur when you restart Excel in normal mode, start enabling your add-ins one at a time until it does. Use the following steps to determine if a COM add-in is causing the problem:Ĭlear all the check boxes in the list, and click OK.Ĭlose and restart Excel in normal mode (not in safe mode). If Excel does not start in safe mode, continue with the Install the latest updates section of this article. If Excel starts in safe mode, continue with the steps in the COM Add-ins section of this article. If you are on Windows 8 or Windows 8.1, click Run in the Apps menu, type Excel /safe in the Run box, and then click OK. Type Excel /safe in the Run box, and then click OK. If you are on Windows 11 or Windows 10, choose Start > All apps > Windows System > Run. If you didn't use the Assistant, manually open Excel in safe mode. Manually perform safe mode troubleshooting xlb extension that are in the following folder are renamed to include a. If the scenario finds a custom toolbar file:įiles with a. The ExcelStartupFolderFiles.log file contains a list of all the files that were moved and their original file location. The files moved out of the above folders are moved into a folder called ExcelStartupFilesFoundBySaRA that's created on your Windows Desktop.Ī file called ExcelStartupFolderFiles.log is created in the ExcelStartupFilesCopiedBySaRA folder. This is just a comprehensive list of what may be found by the scenario. Note: You may not have the above registry data. If the scenario moves files from startup folders used by Excel:įiles found in the following folders are moved out of these folders:Ħ4-bit Office C2R: C:\Program Files\Microsoft Office\root\Office1x\XLSTARTģ2-bit Office C2R: C:\Program Files (x86)\Microsoft Office\root\Office1x\XLSTARTĦ4-bit Office MSI: C:\Program Files\Microsoft Office\Office1x\XLSTARTģ2-bit Office MSI: C:\Program Files (x86)\Microsoft Office\Office1x\XLSTARTĬ:\Users\\AppData\Roaming\Microsoft\Excel\XLSTARTĬ:\Program Files\Microsoft Office 15\root\Office 15\XLSTART The AddinRegistryDataExportedBySaRA.reg file contains a backup copy of the above registry keys as they existed prior to running the scenario. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Excel\OptionsĪ folder called ExcelAddinRegistryDataBySaRA is created on your Windows Desktop.Ī file called AddinRegistryDataExportedBySaRA.reg is created in the ExcelAddinRegistryDataBySaRA folder. For example, “OPEN” is renamed to “RenamedBySaRAOPEN” OPEN1) has “RenamedBySaRA” prepended to the name. ![]() This is just a comprehensive list of what may be found in the registry.Īny REG_SZ value that is either “OPEN” or begins with “OPEN” (e.g. Note: You may not find \Addins or \AddinsRenamedBySaRA in your registry under the above keys. HKEY_LOCAL_MACHINE\SOFTWAR\WOW6432Node\Microsoft\Office\Excel\ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Office\Excel HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Office\Excel HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Excel The \Addin folder is renamed to \AddinsRenamedBySaRA under the following registry keys: If the scenario disables COM add-ins or Excel add-ins: Please use the following information, as needed, to determine changes that may have been made by the scenario. Moving files from startup folders used by Excelĭepending on what’s found by the scenario on your device, some of these troubleshooting steps may require you to manually reset your add-in configuration and move files back into startup folders. The Excel Crash Troubleshooter scenario automates safe mode troubleshooting which includes the following:
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